Les Caves de Pyrene is an independent, Guildford-based wine importer, distributor and merchant of wines from all over the world, with a strong focus on those made organically, biodynamically or with minimal intervention.  Our (ever-growing) portfolio is wide-ranging, but concentrates on artisanal wines made by hand, that express a strong sense of where they come from. We currently have two vacancies, one in our Shop and the other on our Sales Desk. Details of both can be found below:

 

(1) Sales Support Assistant

Job Description:

We currently have a vacancy for somebody to join our Sales Support Team in a full-time position based at our office in Guildford, Surrey.  This is an excellent opportunity to start (or develop) a career in the wine trade with one of the UK’s most exciting wine merchants.  The successful applicant will be the first point of contact for a wide variety of customers, and the main responsibilities will include handling trade customer orders and dealing with a wide range of queries and administrative tasks. 

Key Requirements:

Previous industry experience and any WSET or equivalent qualifications held would be viewed as a real advantage.  

Candidates must have excellent customer service skills and telephone manner.

Close attention to detail, good time management and organisational abilities are essential.

Above all, we are seeking someone who is enthusiastic and hardworking, who can cope well under pressure, and who will enjoy working as a member of a small and dedicated team. 

Terms:

Start Date:  To start as soon as possible in a permanent, full-time position.

Location: Guildford, Surrey

Working hours: 8.30am – 5pm, Monday to Friday

Additional benefits: Healthcare scheme, discounted wine.

Please send applications, including a CV and covering letter, to: [email protected]

 No telephone applications / agencies, please.

 

(2) Shop Retail Manager

Job Description:

We are currently looking for an experienced, dynamic and motivated individual to head up our Guildford-based shop team in the role of Retail Manager.  The successful candidate will be creative, organised, passionate about wine, have a strong background in retail management and be good at learning on their feet.  Alongside our existing team, they will be the first point of contact for retail customers – whether they are visiting our shop in person, shopping online, or getting in touch by phone or email – so excellent customer service and communication skills are a pre-requisite.  As a company with a strong trade focus, our shop team also provide invaluable support to our trade sales teams so the ability to multi-task is essential. 

Main responsibilities will include:

Maintaining and managing stock inventory.

Maintaining and updating our website and online shop.

Creatively promoting the shop through digital newsletters and social media platforms.

Maintaining an engaging shop display – both virtual and physical

Designing and creating enticing retail offers – mixed cases etc.

Handling customer orders and enquiries through a variety of different channels.

General housekeeping duties.

Required skills and attributes:

Retail management experience.

The confidence to speak knowledgably about wine (ideally equivalent to WSET Level 2, as a minimum, although certification is not required) and a passion to build on existing knowledge.

Good people skills and the ability to lead by example.

An excellent customer service manner – face to face, over the phone and via email.

Proficiency with Microsoft software.

Good time management and organisational skills.

Good attention to detail

Above all, we are seeking someone who is capable and hardworking, who will enjoy working as a member of a small and dedicated team, and who thrives when juggling a variety of tasks.

Terms:

Start Date:  To start as soon as possible in a permanent, full-time position.

Working hours: 8.30am – 5pm, Monday to Friday, with occasional duties on Saturday mornings/weekday evenings.

Additional benefits: Healthcare scheme, discounted wine.

Interested applicants should send their CV with a covering letter to: [email protected]

 No telephone applications / agencies, please.

Good luck!